Job Description
Job Description
Job Description
Company: Alert Response
Location: Lewisville, TX (In-Office Preferred)
Job Type: Part-Time (Approximately 20-25 hours per week)
Schedule: M-F 10am cst - 3pm cst
RESUME'S MUST BE HAND DELIVERED TO 1400 MOCCASSIN TRAIL, SUITE 6, LEWISVILLE, TX 75077, Monday - Friday 8am to 4pm through April 3rd. All other resumes will not be considered.
About Alert Response
Alert Response is a nationwide provider of personal emergency response systems (PERS) that help seniors and vulnerable individuals live safely and independently. Our team supports healthcare organizations and families across the country by coordinating equipment, installations, and service through a network of Home Service Representatives (HSR’s).
We are looking for a highly organized and detail-oriented Technical Support and Home Service Rep Coordinator to help manage our network of technicians and support daily service operations.
Position Overview
The Technical Support and Home Service Rep Coordinator plays a key role in managing Alert Response’s nationwide network of Home Service Representatives (HSRs), coordinating service work orders, and providing first-level technical support.
This role combines operations coordination, technician support, and service workflow management. The ideal candidate enjoys solving problems, communicating with field technicians, troubleshooting with our end users, and keeping operational processes running smoothly.
Key Responsibilities
Technician (HSR) Network Management
Serve as the primary point of contact for our network of Home Service Representatives (HSRs)
Coordinate technician communications regarding inventory, installations, and service work
Assist with recruiting and onboarding new technicians
Support technician training and performance tracking
Maintain technician records and scorecards
Service Operations Coordination
Import service jobs and move notifications into internal systems
Assist with scheduling and coordinating service work orders
Follow up on completed installations and service calls
Handle exception queues and service workflow issues
Technical Support
Provide Tier 1 technical support to technicians performing installations
Help troubleshoot device or installation issues
Escalate complex issues to the Systems and IT lead when needed
Reporting & System Administration
Prepare operational reports and statistics for leadership meetings
Track lost or out-of-service equipment
Run periodic system audits and maintenance tasks
Maintain records across internal platforms
Logistics & Inventory Support
Coordinate shipment of accessories and equipment to technicians when needed
Support basic inventory and equipment tracking
Qualifications
Required
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Comfortable working with contractors and remote technicians
Proficiency with Microsoft suite of services and basic business software
Ability to learn new software systems quickly
Preferred
Experience in field service coordination, dispatch, or operations
Technical support or help desk experience
Experience working with contractors or technician networks
Familiarity with CRM or service management systems
Work Environment
Part-time role (approximately 20-25 hours per week)
Occasional coordination with technicians across multiple time zones
Compensation
Competitive hourly pay based on experience
Opportunity to grow with a rapidly expanding healthcare technology company
Why Join Alert Response
Mission-driven company helping seniors stay safe and independent
Collaborative, supportive team environment
Opportunity to work across operations, technology, and customer service
Flexible part-time schedule
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
Work Location: In person Company Description
Family owned business providing medical alarms to the aged and disabled.
Company Description
Family owned business providing medical alarms to the aged and disabled.
Job Tags
Hourly pay, Part time, For contractors, Work at office, Remote work, Monday to Friday, Flexible hours