Job Description

Overview

The HRIS Administrator is responsible for the day-to-day administration, configuration, and support of the organization’s HR technology platforms, including UKG (Core HR, Payroll, and Timekeeping) and the iCIMS applicant tracking system. This role ensures HR data accuracy and system integrity through audits, reconciliations, and adherence to compliance requirements; produces recurring and ad hoc reporting and dashboards; and provides Tier 2/3 troubleshooting support to resolve complex issues. The HRIS Administrator also supports system integrations and data migration, participates in implementations and upgrades, and partners with HR and cross-functional stakeholders to improve processes, enhance automation, maintain documentation, and train end users.

Responsibilities

Principal Duties and Responsibilities (Essential Functions**):

· Administers and configures UKG modules, including Core HR, Payroll, and Timekeeping, and supports the iCIMS applicant tracking system by managing workflows, user roles, and system integrations

· Maintains system workflows, user permissions, and business rules across HR technology platforms to ensure consistent and effective system functionality.

· Ensures data accuracy and integrity by performing regular audits, validations, and reconciliations across HR systems.

· Prepares and distributes recurring and ad hoc reports, tracks key HR metrics, and supports audit and compliance documentation efforts, including the development and maintenance of reports and dashboards using UKG reporting tools such as Cognos and UKG BI.

· Supports data migration activities and system integrations between UKG, iCIMS, and other HR-related platforms.

· Analyzes HR processes and identifies opportunities for system enhancements, efficiencies, and automation to improve operational effectiveness.

· Provides Tier 2 and Tier 3 support for UKG and iCIMS system issues, troubleshooting complex problems and escalating matters as appropriate.

· Leads or assists with system implementations, upgrades, and module rollouts, including testing and deployment support.

· Ensures ongoing compliance with applicable legal and regulatory requirements related to HR systems and data management.

· Assists with internal and external audits by preparing reports, validating data, and supporting required documentation and reporting activities.

· Supports the onboarding of new HR Operations processes, updates team documentation, provides cross-functional coverage during peak cycles or staff absences, and delivers training to HR staff and end users on system functionality and updates.

· Collaborates with HR team members and cross-functional partners on process improvement initiatives, helps maintain standard operating procedures, and participates in projects designed to enhance overall HR service delivery.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires travel.

This position requires the ability to occasionally lift products and supplies, up to 20 pounds.

Competencies:

1. Technical Proficiency in HRIS Systems

Ø Demonstrates expertise in managing and configuring HR technology platforms (such as UKG Pro, iCIMS, LMS), performing system administration, supporting integrations, and troubleshooting system issues.

2. Attention to Detail and Data Integrity

Ø Maintains high standards for data accuracy, executes audits and reconciliations, documents actions, and ensures data quality in reports and system records.

3. Analytical and Problem-Solving Skills

Ø Diagnoses and resolves system errors, manages user access, handles HRIS tickets, escalates complex issues appropriately, and supports internal/external audits.

4. Collaboration and Communication

Ø Partners with HR, Talent Acquisition, vendors, and IT, maintains knowledge-base materials, provides training, and supports cross-functional teams to drive system adoption and effective workflows.

5. Project and Change Management

Ø Leads and documents testing for system releases, manages updates and enhancements, maintains standard operating procedures, and adapts to shifting priorities or new assignments.

Qualifications

2–4 years of hands-on experience supporting an HRIS (UKG Pro preferred); exposure to ATS (e.g., iCIMS) and/or LMS platforms is a plus.

§ Working knowledge of HR data structures, workflows, and system administration practices.

§ Demonstrated experience with data audits, testing/UAT, and troubleshooting.

§ Proficiency with Excel; familiarity with BI/reporting tools (e.g., Cognos/UKG BI) preferred.

§ Clear written and verbal communication skills; strong documentation and customer-support orientation.

§ Ability to manage multiple tasks and deadlines in a fast-paced environment.

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