Job Description

Job Description

Job Description

Job Title: IT Operations Manager / Technical Service Delivery Manager

Location: Tallahassee FL

Employment Type: 12 Months Contract

EducationRequirement

• Bachelor\'s Degree in Computer Science, Information Systems, Information Technology, Engineering, or related field
  OR equivalent combination of training and experience.

ExperienceRequirement

• Minimum 7 years of IT experience , including management of teams responsible for production support, service delivery, and technical operations.

Key Responsibilities

Operational &Service Delivery Management

• Lead and manage the delivery of IT services aligned with business needs and SLA expectations.
• Ensure operational support coverage, responsible monitoring, incident resolution, and escalation handling.
• Oversee deployment, configuration, lifecycle management, and retirement of IT assets including laptops, desktops, servers, mobile devices, printers, and telephony.
• Manage service ticket queues; assign, track, document, and ensure timely and effective resolution.

Team Management& Leadership

• Lead supervisors, project leads, and technical staff involved in support and service delivery.
• Conduct performance evaluations, mentoring, and support staff development and training.
• Support succession planning and skills development plans.

TechnologyIntegration & Deployment

• Plan and manage introduction of new technologies into the FDOT environment.
• Coordinate enterprise-wide rollouts, upgrades, patch management, and software deployments.
• Collaborate with infrastructure, networking, security, and applications teams for seamless implementation.

Compliance &Documentation

• Implement and ensure adherence to operational standards, documentation, policies, and best practices.
• Maintain documentation of incident resolutions, configuration details, and deployment procedures.
• Ensure compliance with internal policies, industry standards, and government regulatory requirements.

Technical Support

• Perform advanced troubleshooting across:
  • Hardware and endpoint devices
  • Network connectivity and telephony systems
  • Software and OS configuration
  • Remote technical support
• Act as on-site support resource for technical escalations.

BusinessContinuity / Disaster Recovery

• Provide input on disaster recovery strategies.
• Participate in planning for business continuity through system resiliency controls.

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