Virtual Customer Service Representative Job at Compassion Care Senior Services, Philadelphia, PA

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  • Compassion Care Senior Services
  • Philadelphia, PA

Job Description

We are seeking a Virtual Customer Service Representative to join our team and support our growing business. As a Virtual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their families. This is a full-time, remote position.

Key Responsibilities:

- Respond to incoming calls and emails from clients and their families in a timely and professional manner

- Address and resolve any customer inquiries or concerns with empathy and compassion

- Maintain accurate and up-to-date client records

- Coordinate with our team of caregivers to ensure that all client needs are being met

- Assist with scheduling and coordinating caregiver assignments

- Provide administrative support to the management team as needed

- Continuously strive to improve the customer service experience for our clients and their families

Qualifications:

- High school diploma or equivalent required; some college preferred

- Minimum of 2 years of customer service experience, preferably in a healthcare or senior care setting

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and other computer applications

- Strong organizational and time management skills

- Empathetic and compassionate demeanor

- Ability to handle sensitive and confidential information with discretion

We Offer:

- Competitive salary

- Comprehensive benefits package including health, dental, and vision insurance

- Paid time off and holidays

- Opportunities for growth and advancement within the company

- A supportive and collaborative work environment

If you are passionate about providing exceptional customer service and making a positive impact in the lives of seniors, we want to hear from you! Apply now to join our team at Compassion Care Senior Services as a Virtual Customer Service Representative.

Job Tags

Remote job, Full time, Work at office

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