Job Description
Ready to elevate your customer service career with an award-winning team? We are looking for passionate, driven professionals to join our high-engagement, fast-paced contact center. Within Whirlpool's Integrated Supply Chain organization there are many opportunities for career growth and advancement. As a Customer Service Representative, you may support our trade partners, consumers, and/or internal process partners via phone, chat, email, or other technology for Whirlpool. These interactions range from scheduling service appointments to placing orders and scheduling deliveries. Our ideal candidate possesses:
- Previous virtual call center experience or applicable retail customer service experience
- Excellent verbal and written communications skills
- Ability to type 35 words per minute without mistakes while interacting with customers(removed typing skills)
- Experience working with call center software such as eCRM, Alvaria, Salesforce or Genesys and online meeting platforms such like Zoom or Google Suite (remove basic software skills)
- Intermediate computer skills, specifically in a Google environment(Gmail, Sheets, Chat, Forms, etc.)
- Ability to troubleshoot issues and quickly find appropriate resolutions
- Experience working in a fast paced environment while managing multiple programs at the same time(removed Data Entry, Multi-tasking, Problem Solving)
salary: $14.49 - $14.5 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: High School
Responsibilities
● Inbound calls via multiple channels - phone, email, chat, task.
● Ability to manage multiple tasks and computer systems.
● Customer Service both internal and external.
● Embrace rapid change and acquire new skills as employee metrics are met. Must be able to understand communications from email
notifications and proactively ask questions if needed. Learn through computer-based training modules or recordings of tasks.
● Updating and managing internal customer information databases. Processing customers' requests and resolving inquiries or issues within a timely manner focusing on the customer experience while following team guidelines.
● Comfortable with computer quick keys and ability to follow detailed Standard Operating Procedures.
● Negotiate through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership.
● Ability to provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space.
● Ability to provide a quiet environment during work hours with no distractions. ● Must be able to provide office equipment other than the PC (desk, chair, lighting). ● Must be available to work a 40-hour schedule (during a promotional period, business hours may extend to 10 pm).
The essential functions of this role include:
- working in a smoke free environment
Skills
- Telephone Etiquette
- Basic Software Skills
- Customer support
- Customer Service
- Active Listening
- Empathy
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Work at office, Home office, Shift work