Job Description

Technical Training Specialist

Join us in building scalable, authentic learning experiences that will shape the next generation of engineers and project managers across Amazon Robotics, enabled by the power of technology. Amazon Robotics is looking for a Technical Training Specialist to join the Learning Experience & Technology (LExT) team. LExT sits within the Amazon Robotics - Technology Enablement and Solutions (TES) team, and owns the operational learning vertical of Amazon Robotics. LExT's mission is to empower Amazon Robotics and its customers worldwide by creating a learning ecosystem through multi-modal delivery of knowledge enriched by learner analytics and data-driven decisions. By providing the right learning at the right time, localized and evaluated for performance, we enable safe and efficient decisions, driving high standards and global scalability for successful AR solutions engagement. We are comprised of 3 main verticals: Program Management, Technical Training, and Content Development. The Technical Training Specialist will support the Technical Training vertical by defining and influencing learning programs for all users of Amazon Robotics technologies, specifically developing content and delivering training to RME technicians for new robotics technologies. The ideal candidate demonstrates a passion for upholding rigorous safety standards and following procedural requirements while looking beyond what's been done and embracing innovation to scale to the growing needs of Amazon Robotics globally. In order to be effective, qualified candidates must possess a technical background and prior technical experience to enable them to deeply understand and relate to the technical content with which they will work, and the audiences for whom they will develop content. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences. This role can be tied to a local FC or one of these corporate locations: Austin, Boston, Seattle.

Key job responsibilities:

• Partner with teams across AR and Global Customer Fulfillment to capture and deliver best practices for robotic maintenance and training
• Deliver training on robotic technologies in partnership with SMEs
• Write training requirements documentation
• Monitor training development activities to ensure alignment with needs and project timelines
• Attend project meetings to assess emerging changes to training and to provide status updates
• Assess training delivery needs

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage; Maternity and Parental Leave Options; Paid Time Off (PTO); 401(k) Plan

Basic Qualifications:

• 1+ years of Microsoft Office products and applications experience
• 2+ years of acting in a team lead capacity, supporting, training, and mentoring less experienced maintenance technicians experience
• 2+ years of conducting predictive and preventative maintenance procedures experience
• 2+ years of repairing material handling equipment (MHE), automated conveyor systems, or related mechanical/controls equipment experience
• 2+ years of demonstrating safety standards experience
• 2+ years of troubleshooting and diagnostics of material handling equipment (MHE) experience
• High school diploma, or equivalent
• Experience as a trainer and ability to manage a classroom of learners
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience in facilitating
• Experience working directly with business stakeholders to translate between data and business needs
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
• Travel 50-85% depending on deliverable requirements

Preferred Qualifications:

• Experience with Learning Management Systems (LMS)
• Experience with technical writing, or experience with multimedia content creation
• Experience with project management
• Experience developing or delivering training programs across multiple sites or regions
• Experience leading projects across multiple stakeholders
• Experience working with changing priorities and schedules
• Experience editing technical content
• 4+ years of Amazon RME (Reliability Maintenance Engineering) experience, or experience with benchmarking technical equipment and metrics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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