Service Delivery Manager IT Operations Job at Saransh Inc, Culver City, CA

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  • Saransh Inc
  • Culver City, CA

Job Description

Service Delivery Manager IT Operations

Role Overview
We are seeking an experienced Service Delivery Manager to lead end-to-end IT service delivery and operations in a global enterprise environment. This role requires strong expertise in IT service management, stakeholder engagement, and managed services, with a focus on delivering high-quality outcomes in a fast-paced setting.

Key Responsibilities
  • Oversee end-to-end IT service delivery and operations aligned with ITSM processes and SLA commitments
  • Drive service performance, continuous improvement initiatives, and operational excellence
  • Collaborate with cross-functional and global teams to ensure seamless service delivery
  • Act as the primary point of contact for stakeholders, providing updates, reporting, and insights
  • Lead incident, problem, and change management in alignment with ITIL practices
  • Establish governance frameworks, reporting, and analytics using tools like ServiceNow, Jira, and Excel
  • Support project delivery and transition into managed services operations
  • Coordinate effectively between offshore and onshore teams
Required Qualifications
  • 10+ years of experience in IT service delivery and operations
  • ITIL v4 Certification (mandatory)
  • Strong understanding of ITSM processes and SLA management
  • Proven experience in managed services and service/project delivery
  • Hands-on experience with ServiceNow and Jira
  • Solid knowledge of infrastructure operations (Active Directory, Okta, cloud-based applications)
  • Advanced Excel skills for reporting and analytics
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent communication and stakeholder management skills

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