Job Description

Senior Fraud Investigator

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company's offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition. This position is Career Level 18P and Home Based with a Role Classification of Fully Remote. Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications. In the state of California, the salary range is $73,200 - $109,800. In the state of Colorado, the salary range is $66,500 - $86,700. In the state of Washington, the salary range is $73,200 - $109,800. In New York City, New York, the salary range is $79,800 - $119,800. In Westchester County, New York, the salary range is $79,800 - $119,800. Benefits for this position include: Eligibility for annual performance bonus Healthcare benefits 401(k), with company match Defined contribution retirement program Tuition reimbursement Company lease car program Paid time off

Role Summary

The Senior Fraud Investigator is responsible managing fraud investigations, recovery efforts, and organizational awareness as it pertains to fraudulent activities in effort to mitigate risk and loss exposure to VCI; identifying fraud trends and collaborating with Originations to prevent the booking of fraudulent accounts; working with law enforcement, district attorneys and VCI's outside counsel in support of the civil and criminal investigations and prosecutions of fraud perpetrators; reporting fraud activities and trends to the organizational leadership, including management groups from Collections, Originations, Sales Operations, and Risk; providing fraud training to Collections, Customer Experience, Originations, Sales Operations and Dealerships; Representing VCI at fraud conferences and industry events; and managing the partner/vendor relationships related to fraud mitigation efforts.

Responsibilities within this Role

Fraud Investigations: 30% • Monitor fraud notifications via internal and external sources and subsequently complete timely and accurate investigations • Oversees investigative, monitoring, and recovering, when appropriate, all suspected fraudulent accounts identified by front-line representatives or through internal investigations. • Large Fraud Ring Investigations (multi dealer, multi-unit) • Multi-state Fraud situations • Manage Recoveries process • Dealer Buy-back reviews and submission to Fraud Operations Manager • Identify and investigate suspected dealer fraud; review operational practices, interview dealer management, provide comprehensive report of findings to VCI management groups • depositions, mediations, arbitrations, etc. • Manage investigative efforts on all high balance accounts • Support VCCI (Canada) with fraud investigations Fraud Investigations External Relationships: 20% • Legal Matters; opening matters, liaison with council on working out settlements • Developing and maintaining working relationships with various law enforcement agencies; acting as a liaison with law enforcement agencies • Represent organization in handling court appearances • Responsible for filing Police reports or complaints as situation warrants • Provide recommendations to Management the pursuit of legal recovery efforts, when appropriate, on fraudulent accounts. Once approved, prepare documents, respond to requests, track updates, and assist legal counsel in the effort to resolve the case(s). Fraud Analysis & Reporting: 25% • Manage a fraud database; audit and ensure accuracy • Develop Fraud Detection Tool, refine output and integration with processes and other VCI systems • Review accounts worked by Investigators for accuracy, effectiveness, and developmental opportunities • Monitor fraud notifications via internal and external sources and subsequently complete timely and accurate investigations. Fraud Prevention: 25% • Identify and implement process change in Credit Decision process to reduce fraud within auto decisioning • Train and support Credit Decision team to identify red flags and improve manual fraud detection • Promote fraud detection best practice within dealership

Qualification Requirements

5-7 years of experience in a field either directly or indirectly related to the detection or deterrence of fraud. Required Education: High School Dipolma Desired Bachelor's Degree Skills: • Analytical and conceptual thinking – logical, creative, and strategic • Proven ability to effectively diffuse escalated conversations • Strong communication skills – interpersonal, ability to lead, presentation and written • Technical proficiency in Default Manager, DeFi, Outlook, and Excel; PowerPoint a plus • Integration – joining people, processes, or systems • Influencing and negotiation skills • Problem solving • Credit underwriting practices • Knowledge of legal system • Compliance Specialized Skills: Certified Fraud Examiner (CFE) Strong interpersonal communication skills to interview suspects to obtain information, develop leads, and extract confessions Data mining and analysis – gathering evidence, analyzing information, documenting findings, interviewing witnesses Strong ability to partner with various lines of business with procedural knowledge to provide guidance and service to achieve desired results Self-motivated and goal oriented; functions well in a team environment Demonstrates ability to achieve results through leadership, collaboration, negotiation, and diplomacy Demonstrates strong listening, written, and oral communication skills

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