Job Description

Catering Lead

The Ritual Coffee Catering Lead is the organized, flexible, and enthusiastic cafe team member that collaborates with oversight from the Catering Manager to ensure our catering events run smoothly and fulfill the mission of Ritual's Catering & Events department to provide people with the best coffee experience they've ever had, in new and unusual settings, without the benefit of the infrastructure of a cafe.

Ritual's Catering department brings the quality and experience of a Ritual coffee bar to any setting you can imagine - event spaces, conferences, vineyards, offices, and backyards.

The Catering Lead works proactively with the Catering Manager to meet the scheduling needs the catering department by working in catering for up to 29 hours a week. This position may work dynamically between shifts in the cafe and event related work. Event work includes but not limited to: managing the catering inbox, managing operations at specified events, work as a barista, and act as the primary or secondary point-person for clients and employees on-site. These hours can be irregular, may sometimes require overtime, and may be very early or late in the day. They will maintain our great reputation for catering by delivering excellent customer service and high-quality products at all events.

As our Catering Lead you do not need to know our exact systems before you start, but you need to be a strategic thinker and committed to the success of our catering department, your co-workers across departments, and the company as a whole. This role requires you to be actively jumping in and developing solutions where needed.

People who are not flexible, not ready to lead by example, or not open to feedback - need not apply. You are meant for this role if you are a collaborative problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people.

Ultimately, we are looking for someone who is inspired by creating unique experiences, has a talent for operations, coffee, and who is wholeheartedly enthusiastic about delivering the best customer service our clients have ever had. If this is you, we can't wait to meet you!

About Us: Ritual is changing the way people know coffee.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we've also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they've ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

Diversity at Ritual: Coffee is for everyone

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they've ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

Primary Responsibilities

• Collaborate with the Catering Manager to support and grow Ritual's Catering program
• Fulfill all catering and cafe barista duties consistent with the expectations of Catering Manager and job description
• Collaborate with Catering and Cafe Managers on scheduling in order to support catering while also meeting the needs of the cafe schedule
• Manage operations at assigned events--including setting up, loading and operating Ritual's catering equipment

Support the planning, execution, and management of catering events with the catering manager

• Maintaining consistent communication with the Catering Manager leading up to and during events
• Uphold and enforce Ritual's coffee and beverage quality standards at events
• As needed, plan events and consider all relevant logistics: scheduling, sourcing, staffing and menu development
• Communicate efficiently and thoroughly with baristas, clients, partners, and vendors
• Ensure that tools, equipment and inventory are organized and event-ready
• Manage load-in, set-up, operation of Ritual's catering equipment, and break down during events
• Maintain the catering inbox and inquiries as needed

Help maintain a clean, organized space at the Ritual warehouse

• Ensure that post-event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event
• Keep catering supplies organized and inventoried while in storage
• Maintain coffee brewing equipment and Catering area, keeping the machinery and space clean and functional
• Maintain friendly relationships with all vendors, placing and receiving orders as needed
• Report any malfunctioning pieces of the catering equipment to the catering manager

Qualifications

• Minimum 1 year experience in a cafe, foodservice, or similar role
• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills
• Excellent communication and teaching skills
• Love of coffee!
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology
• Availability: flexible to accommodate for the nature of events while maintaining scheduled shifts in cafes, on-call for emergencies, ability to be on site at events
• Must be authorized to work in the United States (Required)
• Clean driving record and valid DL (Required)

Physical Requirements

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 75 pounds.
• Stand and move throughout the cafe/ office.
• Have consistent and reliable onsite attendance at the cafe/ office.
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 75 pounds for distances of up to 20 ft.;
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Be able to adeptly use restaurant equipment;
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Perform basic math and fractions to complete recipes;
• Proficient interpersonal relations and communicative skills in English;
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors, and employees of the organization.
• Understand and respond to staff and customer requests in a loud environment
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.

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