Job Description

• The Patient Services Representative I PSR I represents the face of the company to patients who come in, both as part of their health routine or for insights into lifedefining health decisions.
• The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Under the direction of the area supervisor, perform daily activities accurately and on time.Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintains required records and documentation.Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

• Ability to provide quality, error free work in a fastpaced environment.
• Ability to work independently with minimal onsite supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, oncall and overtime.

• High school diploma or equivalent REQUIREDMedical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred Required in California, Nevada, and Washington.

• Minimum of 6 months experience REQUIRED.
• One years phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.
• Keyboarddata entry experience a must.

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