IT Help Desk Technician II Job at BKF Engineers, Newport Coast, CA

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  • BKF Engineers
  • Newport Coast, CA

Job Description

IT Help Desk Technician II

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II!

In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining our organization's IT infrastructure. You will utilize your expertise to troubleshoot complex issues and mentor junior team members.

Key Responsibilities:

  • Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users.
  • Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate.
  • Oversee the installation, configuration, and upgrading of systems, applications, and peripherals.
  • Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
  • Monitor and manage help desk ticketing system to ensure timely responses and resolutions.
  • Mentor and train junior help desk staff in best practices and technologies.
  • Implement and assist in IT projects including installations, upgrades, and migrations.
  • Stay up-to-date with the latest technologies to efficiently support users and enhance systems.

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