Job Description

Customer Service Representative

Location: Little Rock, AR 72201 (3 days Onsite, Mon - Fri 8 am to 4:30 pm)

Duration: 9+ months

Interview: 1 round (could be virtual or onsite depending on manager)

Pay Rate: $19.00/hr to $21.00/hr on W2

Mandate Skills/Experience:

• Proficient in Client Office Suite
• Preferred Experience- 2 years Pharmacy tech experience (not required)
• At least 2 years of customer service experience in a pharmacy or health care environment
• Education-2 years of college (at least 48 credit hours)
• Skills-Adaptable, clear communication skills, responsible, and dependable
• Attributes: Customer Empathy/Compassion and patience
• Competencies: Professionalism, decision making, and stress tolerance
• Personality-up-beat and positive

Job Summary:

• Immediate need is someone who is proficient in Client Office Suite.
• The applicant will be typing response letters and other administrative work needed by the team.
• The candidate would be handling correspondence via fax and email.
• This includes routing and filing it appropriately.
• The applicant will need to answer incoming calls providing pharmacy related claims resolutions and provide pharmacy benefits information to members, providers, group administrators, and internal customer service.

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