Job Description

Job Description

Job Title: Call Center Customer Service Representative
Job Summary

The Call Center Customer Service Representative is responsible for providing prompt, professional, and courteous support to customers via phone, email, chat, or other communication channels. This role focuses on resolving customer inquiries, addressing concerns, and delivering a positive customer experience while meeting company service standards.
Key Responsibilities

• Answer inbound customer inquiries and respond to requests in a timely and professional manner
• Assist customers with questions related to products, services, orders, billing, or accounts
• Resolve customer issues by identifying problems and offering appropriate solutions
• Document customer interactions accurately using call center or CRM systems
• Follow established scripts, procedures, and quality guidelines
• Escalate complex or unresolved issues to appropriate departments when necessary
• Meet or exceed performance goals related to call quality, productivity, and customer satisfaction
• Maintain a positive, empathetic, and customer-focused attitude at all times

Qualifications

• High school diploma or equivalent required
• Previous customer service or call center experience preferred, but not required
• Strong verbal and written communication skills
• Basic computer skills and ability to navigate multiple systems
• Ability to handle high call volumes and work in a fast-paced environment

Skills and Competencies

• Excellent listening and problem-solving skills
• Patience, professionalism, and emotional resilience
• Clear communication and active listening
• Strong attention to detail and accurate data entry
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new processes

Working Conditions

• May require sitting and using a computer for extended periods
• Schedule may include evenings, weekends, or holidays
• Position may be onsite, hybrid, or remote depending on business needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.


Job Reference: JN -042026-418937

Job Tags

Local area, Remote work, Afternoon shift

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